Trainees were personnel whose focus is linking callers with resources in the community to meet their critical needs. Region 2 embraces the highest percentage of multi-cultural residents in Fairfax County. Their clients represent the Farsi, French, German, Greek, Korean, Somali, Spanish, Urdu/Hindi, and Vietnamese-speaking communities. Their callers range from people seeking services for themselves, to people seeking services for relatives or friends, to human services providers seeking services for their clients. Individual client services reach a number of more than 55,000 persons per year.

The purpose of the CIDI training was to present information about appropriate in-kind donation activities for international disaster relief and to establish a forum of communication and action through a network of entities in and outside of government circles—corporations, industries, local and federal governments, etc. The Region 2 staff has extensive experience working with people from all parts of the world, and work directly with the international community in Fairfax County. The exchange of information between CIDI staff and Fairfax County personnel ranged from appropriate donations, to preparedness and prevention activities, as well as public education and lessons learned from previous disasters.

The Fairfax Human Services staff also shared with the CIDI staff their particular experiences during previous international disasters. They were acutely perceptive to the appropriate donations requirements. The Team Leader stated that the information "was helpful and encouraged interaction." She also recommended a training referral to the CIDI Director. Another staff member stated that the training “provided insight into what disaster relief involves."  Others said that it was "educational and informative" and several agreed to serve as volunteers to work with the Center in the event of a disaster.